Booking Information

How to Book

Online (Recommended)

Booking online is the easiest and quickest way to secure your tickets and is available 24 hours a day, seven days a week.

You can book online with this mobile-friendly website for all events, choosing where you want to sit from the interactive seating plan.

By Phone

0343 310 0020

Our lines are currently open from 10am - 5pm, Monday - Saturday. Please note we are currently experiencing high call volumes and there may be a considerable waiting time. 


In-Person

Counter Opening Times

  Monday - Saturday Sunday / Bank Holidays
Ticket Sales 11.30am - 6pm Closed
Pre-Show Ticket Collection
Mainhouse - from 90 mins
Lounge - from 60 mins
Studio - from 30 mins
Latecomer Collection Up to 15 mins after curtain up/event start

Booking Fee

  • A £3.65 transaction fee may apply to your order.
  • Some events may carry a different booking fee; charged per ticket. Any advertised prices will include any per-ticket fee that may apply
  • There is no booking fee for members 

Concessions

Where offered, and usually applies to top two price tickets only and excludes premiums; concession ticket prices apply to those:

  • Over 60
  • Under 16
  • Unwaged
  • Students

One free personal assistant ticket is available for those who are disabled and require a personal assistant for their visit.

Proof of eligibility will be required for all concessions either when purchased or on entry to an event.

Payment Methods

The Churchill Theatre does not accept Cash or American Express.

Group Bookings

On certain performances, groups can book specific group rates. If available these are bookable online, by phone or in-person (subject to availability).

If you are booking 10+ tickets for the same show and wish to reserve now and pay later, or you wish to speak to someone about adding Hospitality items to your order, please call our Box Office on 0343 310 0020. 

Find out more about the Groups' Club

Safety & Security

Your safety is our number one priority and there may be some additional security measures in place when you visit us.  We will aim to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding. 

Should you notice anything suspicious when visiting, please don’t hesitate to report your concerns to a member of staff, security or the police.

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund

Conditions of Admittance For Children

Babes in arms - Children under 18 months may be admitted free of charge to family shows when sat on parents’ or guardians’ lap. Please mention when booking.

Children under 14 years must be accompanied by an adult.

Children under 4 years will only be admitted to family shows  

Read Full Terms & Conditions

Customer Care Charter 

View our Customer Care Charter here

Have further questions?

Email: tickets@churchilltheatre.co.uk